FAQ

1. What makes Lunanorr different from other brands?

At Lunanorr, we focus on intentional design, premium quality, and everyday functionality. Our collections blend minimalist aesthetics with performance—across both apparel and beauty so every product feels purposeful, reliable, and made to last.

2. How do I choose the right size for clothing?

Each product page includes a detailed size guide to help you find your perfect fit. If you’re between sizes, we recommend sizing up for a more relaxed feel or down for a more fitted look.

3. How do I choose the right shade for cosmetics?

We provide shade guides and product descriptions to help you match your skin tone and undertone. If you’re unsure, start with neutral shades or choose the closest match based on your current foundation.

4. Are your cosmetics safe for all skin types?

Our formulations are created with quality, skin-friendly ingredients and are suitable for most skin types. However, if you have sensitive skin, we recommend doing a patch test before full use.

5. Where are your products made?

Our products are thoughtfully designed and developed with trusted partners who share our commitment to quality, ethical practices, and responsible production.

6. How should I care for my clothing?

To keep your pieces in great condition, we recommend cold washing, gentle cycles, and air drying when possible. Always follow the care label instructions for best results.

7. How should I store and use my cosmetics?

Keep products in a cool, dry place away from direct sunlight. Always close lids tightly after use and follow recommended usage periods for optimal performance and hygiene.

8. Do you offer returns or exchanges?

Yes we want you to love your purchase. We offer easy returns and exchanges within 30 days of delivery, provided items are unused and in original condition.

Note: For hygiene reasons, opened cosmetic products may not be eligible for return unless defective.

9. Do you test on animals?

We are committed to responsible practices and do not support unnecessary animal testing. We work with partners who align with our values.

10. Can I use your products daily?

Absolutely. Our apparel and beauty products are designed for everyday use, combining comfort, performance, and simplicity to fit seamlessly into your routine.