Terms of service

Lunanorr Terms & Conditions

Welcome to Lunanorr. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please review them carefully before using our services.

We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of any changes.

1. Use of Website

By using this website, you confirm that you are of legal age in your country or have permission from a parent or legal guardian.

You agree not to:

Use the website for unlawful purposes
Interfere with or disrupt our services
Attempt unauthorized access to our systems

We reserve the right to refuse service at our discretion.

2. Products & Pricing

We strive to present all products as accurately as possible. However, slight variations in color or appearance may occur.

Prices exclude applicable taxes, duties, or import fees
These charges are the responsibility of the customer
Product details, pricing, and availability may be updated at any time without notice

3. Orders

Orders are confirmed once payment has been successfully processed.

We reserve the right to cancel or decline any order if we suspect:

Fraudulent activity
Unauthorized transactions
Payment or verification issues

4. Returns & Refunds

Return requests may be made within 14 days of receiving your order.

To be eligible:

Items must be unused and in original packaging
Requests must be submitted within 14 days
Approved items must be returned promptly

Additional notes:

Return shipping costs are the responsibility of the customer
Refunds are processed within 14 days after receiving the returned item or valid proof of return

5. Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Opened cosmetics, skincare, or hygiene products
Perishable goods

6. Delivery

We aim to deliver orders within 30 days, unless otherwise stated.

If your order is significantly delayed, you may request:

Order cancellation
A full refund

7. Product Issues

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Items must be returned in their original condition for review and resolution.

8. Payments

All payments are securely processed at checkout.

If you notice any billing issues or unauthorized charges, please contact us immediately.

9. Liability

To the fullest extent permitted by law, Lunanorr is not liable for indirect, incidental, or unforeseen damages resulting from:

The use of our products
Delays or service interruptions

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms are governed by applicable international e-commerce regulations and Dutch law.

12. Contact

For any questions or support, please contact us at:
info@lunanorr.com